Policies
The information below outlines our policies for registration and membership, tuition, make-up classes, and facility rules.
Thank you for reviewing this important information that helps us keep athletes safe and allows us to best serve your family.
BECOMING A MEMBER
To become a member and enroll for any class(es) at Sterling Gym, you have these options: 1) Start by creating an account for free on our Customer Portal, then browse available classes and enroll, or… 2) Call or stop in at the gym during our front desk hours. Hours are listed below in the footer of this webpage. All students must have a current membership on file prior to entering any of the training gyms or studios at Sterling Gym. Memberships are renewed annually.
TUITION
Our main session runs from September through June, and our summer session runs from June to August. Tuition is due on the 1st of the month (ie, January tuition is due on January 1). Once enrolled for any class, tuition payments are due in full regardless of attendance until a drop form is submitted to our front counter. Your tuition pays for a class spot REGARDLESS OF ATTENDANCE. However, we do offer make-ups when doing so does not jeopardize the safety or integrity of the class. Tuition rates are PER CLASS. Please see our customer portal for class tuition rates. Missed classes have no cash value, and pro-rating is not offered for vacation days or snow days. Sibling discounts are offered for our gymnastics, ninja, and dance programs ONLY, and apply only to accounts paid in full. Payments not made by the due dates will be assessed a late fee, plus any collection fees incurred. All tuition payments are automatically debited from your checking account or credit card on file, unless other arrangements are made in advance.
MAKE-UP POLICY
Make-up classes are available upon request to currently enrolled students. Limited space is available, some restrictions apply. Only one make-up class may be scheduled at a time. The next make-up class can be scheduled after the previous make-up class has been fullfilled. Make-up classes can only be scheduled with equivalent class type. Make-ups are also available for gym closures due to weather, special events, or circumstances beyond our control, etc. All make-ups are available to currently enrolled students only. If a student drops from enrollment, previously scheduled make-up classes are forfeited. Missed make-ups may not be rescheduled. All make-up classes should be scheduled within 30 days of the missed class. Dropping from enrollment or past due accounts will void any scheduled make-up classes.
FACILITY RULES
RULE #1: HAVE MORE FUN! Sterling Gym is a NON-SMOKING and NON-VAPING property. Smoking of any kind is NOT PERMITTED anywhere on our grounds or within our facility. For health and safety concerns, there are NO PETS allowed inside the facility, with the exception of assistive dogs. Please help us maintain a clean and pleasant facility by not bringing any food or drink into any of our activity areas. For the safety of your child, please be on time when dropping off and picking up. All children should wait inside the building for their rides. Staff are NOT permitted to bring your child outside of the building, with the exception of summer camp. Please DRIVE SLOW in the parking lot upon entering and exiting Sterling Gym and follow all posted signs. Parents and caretakers are responsible for their own children at all times while in the facility and on the grounds surrounding Sterling Gym. Sterling Gym reserves the right to remove a child from class if the child's behavior is found to be a danger to themself, other students, or staff members. Cell phones, cameras and other electronic devices are NOT PERMITTED in the bathrooms or locker rooms. Parents and siblings must wait in the common spaces of the facility at all times, with the exception of any classes that include a parent. Parents - for the welfare and safety of your child, PLEASE COME INTO the facility to pick up your child at the end of their class. Please dress your child appropriately to participate in their sport. Any student participating on a Team will have an additional handbook of team-specific rules that must be signed and followed.